Scoop Champ Terms of Service
Welcome to Scoop Champ (“Website” and “Service”). By using our services, you agree to these Terms of Service (“Terms”). If you do not agree, you may not access or use our services.
1. Acceptance of Terms
By initiating service with Scoop Champ, you acknowledge that you have read, understood, and agree to be bound by these Terms. We may update these Terms periodically, and any changes will be effective immediately upon posting.
2. Use of Services
You may use the Service for lawful purposes only. You agree not to engage in any activity that disrupts our operations or violates any applicable laws.
3. Pricing Policy
Quotes for service are based on the information provided and are subject to change after an initial yard inspection. Any pricing adjustments will be communicated to you before starting the service.
If services are paused and then resumed, an initial cleaning fee will apply before adding you back to a monthly plan.
4. Payment Policy
- Initial or One-Time Cleanups: Payment is due upon completion.
- Monthly Services: Payment for recurring services is due on the first of each month prior to service. The monthly fee is based on a 52-week calendar averaged over 12 months.
- Late Payments: A $10 late fee will be charged if payment is not received by the first service day of the month. Unpaid accounts may be removed from the service schedule.
5. Weather Policy
Scoop Champ operates year-round in all weather conditions, provided it is safe for our technicians. If weather prevents service one week, we will perform double duty the following week, and the full monthly rate will still apply.
Clients who maintain their subscription through winter will not incur extra charges for a spring cleanup.
6. No Access Policy
You are responsible for ensuring safe and accessible entry to your yard. If we are unable to perform service due to locked gates or other barriers, you will still be charged for the missed service. We will make reasonable efforts to contact you beforehand.
7. Dangerous Pet Policy
We love working with dogs, but if your pet displays aggressive behavior that prevents us from cleaning the yard, we will try to contact you via knocking, calling, and updating your online portal. If service is not possible due to the dog’s behavior, you will still be charged for that visit, and we will perform double duty the following week.
8. Cancellation Policy
- No Contracts: You may cancel services at any time for any reason with at least 48 hours’ notice. You can cancel by calling or updating your subscription through the customer portal.
- Pausing Services: Customers who pause services will be subject to initial or seasonal cleanup fees upon resuming service.
- Partial Month Refunds: If you cancel partway through a month, we will refund any unused portion of the service fee to the payment method on file.
9. Satisfaction Guarantee – Poopromise
At Scoop Champ, we stand behind our work with our “Poopromise.” If you’re not satisfied with a particular cleanup, notify us within 48 hours, and we’ll return to reclean your yard within 1 business day (usually the same day).
10. Customer Responsibilities
- Maintain accessible and safe entry points for our technicians.
- Notify us of any changes to the number of pets, access issues, or aggressive pets in the yard.
- Keep the yard maintained to ensure the pet waste is visible and accessible.
- Inform everyone in the household about the scheduled service to prevent accidental dog releases.
11. Service Provider Responsibilities
Scoop Champ is responsible for removing dog waste from accessible grassy and common areas in your yard. Please inform us if your dog uses any additional areas (e.g., front yards, raised patios, or dog runs). Additional charges may apply for larger cleaning areas exceeding 1/4 acre.
12. Limitation of Liability
Scoop Champ and its affiliates assume no liability for damage to yards, gates, pets, or any other property resulting from our services.
13. Indemnification
You agree to indemnify and hold Scoop Champ harmless from any claims, damages, or expenses arising out of your use of our services.
14. Termination
Either party may terminate services at any time with written notice. Any unpaid balances are due immediately upon termination.
15. Governing Law
These Terms will be governed by the laws of the state in which Scoop Champ operates, without regard to its conflict of law provisions.
16. Changes to Terms
We may revise these Terms occasionally. Any changes will be posted on our Website, and continued use of services constitutes acceptance of the new Terms.
